Shipping Policy
Order Fulfillment
Please allow 2-7 business days for your order to be processed. If we are experiencing a large influx of orders, wait times may be extended an extra one to two weeks (14-21 business days). After your order is processed, it is dropped off at the post office for delivery where shipping times will depend on which shipping method was selected.
Shipping Confirmation and Tracking
After placing your order, you should receive an order confirmation via email. If you did not receive it, please check your promotions or spam folders.
Additionally, once your order has been processed and is ready to ship, you will be emailed a tracking number. Please allow up to 24 hours for your tracking to be scanned in and updated by the post office.
Shipping Address Errors
Please make sure your shipping address is correct upon checkout. You will be responsible for paying additional shipping fees if your package was returned to us due to incorrect information. If you forgot to put more information such as an apartment number, please contact us with your order number as soon as possible! We cannot change any information if your order has been shipped out!
Returns and Exchanges
We are currently accepting returns and exchanges for domestic (US) orders only.
We do not refund shipping on orders. Once you return or exchange any order, the whole order is considered final sale and no further exchanges or returns may be made.
Customers will be charged for the return label and new shipping label for any exchanges. Please email us at hello@bandagebrigade.com for more information.
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Items must be unworn, unwashed and in the same bought condition for an acceptable exchange
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If you have been sent a faulty or incorrect item, please contact us within 14 days of the delivery date
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Sale/clearance/last chance items are considered final sale and do not qualify for returns or exchanges
Missing or Lost Packages
We are not responsible for any missing or lost packages delivered through shipping services and therefore cannot replace or refund these orders. If your package has been lost or stolen, please contact the shipping service used (USPS or UPS) to file a missing claim or for assistance in locating your goods. Sometimes packages can be misdelivered to a neighbor or mismarked as delivered by the postal worker without them dropping it off.
International Shipping
Shipping is calculated based on the weight of your entire order and your location. Unfortunately, we cannot control how much USPS and UPS charges for shipping!
Any customs fees, import duties, or taxes are the sole responsibility of the receiving customer. We cannot alter prices or mark packages as gifts. If your package has been marked as delivered and you did not receive it or it’s in your country and the tracking has not updated for a good amount of time, it is often times being held at your local post office for you to pay customs fees.
We currently cannot ship to these countries:
Afghanistan, Åland Islands, Albania, Andorra, Ascension Island, Azerbaijan, Belarus, Bosnia & Herzegovina, British Indian Ocean Territory, Central African Republic, Christmas Island, Cocos (Keeling) Islands, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Eritrea, French Southern Territories, Iraq, Isle of Man, Kosovo, Lebanon, Liberia, Libya, Macau SAR China, Maldives, Mali, Myanmar (Burma), Niger, Norfolk Island, Oman, Pakistan, Palestinian Territories, Pitcairn Islands, Russia, Saint Martin, Saudi Arabia, Somalia, South Georgia & South Sandwich Islands, South Sudan, St. Pierre & Miquelon, Sudan, Svalbard & Jan Mayen, Tajikistan, Tokelau, Tristan da Cunha, Turkmenistan, U.S. Outlying Islands, Ukraine, Vatican City, Venezuela, Wallis & Futuna ,Western Sahara, Yemen, Zimbabwe
Any other questions or concerns? Contact us at hello@bandagebrigade.com