Please allow 5-7 business days for your order to be processed. Most of our clothes are made to order in batches which takes time to print, dry, and cure. If we are experiencing a large influx of orders, wait times may be extended an extra one to two weeks (14-21 business days). After your order is processed, it is dropped off at the post office for delivery where shipping times will depend on which shipping method was selected.
Shipping Confirmation and Tracking
After placing your order, you should receive an order confirmation via email. If you did not receive it, please check your promotions or spam folders.
Additionally, once your order has been processed and is ready to ship, you will be emailed a tracking number. Please allow up to 24 hours for your tracking to be scanned in and updated by the post office.
Shipping Address Errors
Please make sure your shipping address is correct upon checkout. You will be responsible for paying additional shipping fees if your package was returned to us due to incorrect information. If you forgot to put more information such as an apartment number, please contact us with your order number as soon as possible! We cannot change any information if your order has been shipped out!
Returns and Exchanges
We are currently accepting returns and exchanges for domestic (US) orders only.
We do not refund shipping on orders. Once you return or exchange any order, the whole order is considered final sale and no further exchanges or returns may be made.
Customers will be charged for the return label and new shipping label for any exchanges. Please email us at email@example.com for more information.
Items must be unworn, unwashed and in the same bought condition for an acceptable exchange
If you have been sent a faulty or incorrect item, please contact us within 14 days of the delivery date
Sale/clearance/last chance items are considered final sale and do not qualify for returns or exchanges
Missing or Lost Packages
We are not responsible for any missing or lost packages delivered through shipping services and therefore cannot replace or refund these orders. If your package has been lost or stolen, please contact the shipping service used (USPS or UPS) to file a missing claim or for assistance in locating your goods. Sometimes packages can be misdelivered to a neighbor or mismarked as delivered by the postal worker without them dropping it off.
Shipping is calculated based on the weight of your entire order and your location. Unfortunately, we cannot control how much USPS and UPS charges for shipping! :(
Any customs fees, import duties, or taxes are the sole responsibility of the receiving customer. We cannot alter prices or mark packages as gifts. If your package has been marked as delivered and you did not receive it or it’s in your country and the tracking has not updated for a good amount of time, it is often times being held at your local post office for you to pay customs fees.
**COVID-19 UPDATES FOR INTERNATIONAL SHIPPING**
We are experiencing a large amount of delays, shipping errors, and lost packages that is outside of our control. If you are ordering internationally, you are doing so at your own risk. Orders can take upwards from 1-8 weeks to receive your order after we’ve dropped it off! We cannot refund lost or missing packages for international orders!
There is usually a large gap in tracking updates after your package leaves the United States if it is being delivered by air or sea. It should update once it touches down in your country.
As of 1/1/21, we are unable to continue shipping to the UK due to VAT restrictions. We're very sorry for the inconvenience.
Any other questions or concerns? Contact us at firstname.lastname@example.org